Frequently Asked Questions

How long do I have to complete a course?

We have no restrictions on how long you take to complete a course.

When do I get my certificate and wallet card?

As soon as you have successfully completed a course you will see a link to display a printable certificate and wallet card. If at any time in the future you need a duplicate just log in and you'll see a certificate icon next to the course name.

Where and When can I take these courses?

Anywhere you have an Internet connection; at home, at work, or at the coffee shop. And you can take them at your convenience, any time day or night.

How do I assign courses to others in my company?

First, at the beginning of the purchase in the "Pricing per student" box on the course information page, select for whom you are purchasing the course(s). It might be just for yourself, yourself and others, or just others.

Next choose the quantity of courses you wish to purchase, then proceed through the check out process.

Once that's completed click on the "Your Courses" link in the right menu. This link will appear anytime you are logged in.

On this page you'll find "Courses Assigned To You" and "Un-assigned Courses". Here is where you begin the course assignment process.

How do I get back on a course that I am currently taking?

Click on the "Log In" link on the right side menu and log in. From there you will see a list of courses belonging to you. Click on the icon next to the course you want to enter.

How do I change a mis-spelling of a name, address or email?

Click on the "Log In" link on the right side menu and log in. Then click on the "Your Admin" link that will appear on the right side menu. Mouse over and click on the appropriate icons until you are on the "Edit User Information" page. There you make your changes.

Can multiple persons take a course together?

No. Each person must take the course separately under their own user id in order to receive a certificate and have a record of proof of training.

How do I get a copy of my receipt?

Click on the "Log In" link on the right side menu and log in. Then click on the "Your Admin" link that will appear on the right side menu. Mouse over and click on the receipt icon.

How do I see my, or my company's training records?

Click on the "Log In" link on the right side menu and log in. Then click on the "Your Admin" link that will appear on the right side menu. Mouse over and click on the appropriate icon.

Can I pay for training with a Purchase Order (PO)?

If you are making a purchase of $1,000 or more you can Contact Us and request that your company be authorized to pay by Purchase Order (PO).