FREQUENTLY ASKED QUESTIONS

Please contact our sales team at (888) 360-8764 to learn how we can help you.

We aim to make training and compliance simple and cost-effective. For small and medium-sized businesses, we provide the training and support your administrators need to manage learners efficiently. For large enterprises, we streamline bulk purchases, upload learner information, and provide course access details directly.

With 20+ years of experience, we help learners quickly complete training and get back to work, offering support for everything from login help to navigating LMS reports. Our Sales Team can tailor a plan to fit your needs and budget. 

• Learners have 60 days from the date of enrollment to complete most courses. During this period, participants may log out and log back in to resume where they left off. The final exam must be completed in a single sitting.
• Learners who do not complete the course within 60 days will have their enrollment disabled and will not be eligible for a refund.
• MSHA courses are valid for 90 days from the date of enrollment. Learners must complete the course within this timeframe to remain eligible for completion.
• For OSHA Outreach courses, learners are given 180 days, per OSHA guidelines, to complete the course once it is launched before it expires. Please note that there are two dates in the system: a due date and an expiration date. If an administrator purchases the course, they may assign a due date, which can be earlier than the expiration date.

Once you have completed a course and passed the associated exam/quiz, you will see a link to display a printable certificate and wallet card. If you need another copy, log in to the LMS, select My Courses, and you'll see “Print Certificate” below the course name. 

Our courses are designed to be taken anywhere if you have an Internet or Wi-Fi connection: at home, at work, or in the coffee shop. And you can take them at your convenience, any time of day or night.

No. Only one person can take a course. There are many reasons for this, but most importantly, the online course is designed for one person to complete at their own pace. Also, there is an online final exam at the end that will be linked to the person assigned. After passing the exam, the person will receive a certificate of completion as proof of their training.

All our online courses are SCORM-compatible and can be easily uploaded to your company’s current SCORM-compliant LMS using our SCORM Cloud dispatch service. We do not offer direct SCORM file access to our courses. If you would like more information about how SCORM dispatch works and whether it would be a good fit for your business needs, please contact our sales team at 888- 360-8764. 

To access your course:

1. Click on the Login button at the top of our website. 
2. Log in to your account. 
3. Click on My Courses. You will see your course in the My Enrollments view. 
4. Click on the course title to start the course. 

Visit the Resources page for step-by-step instructions and user guides to help you assign courses.

Visit the Resources page for step-by-step instructions and user guides to help you assign courses.

You can log into your account in our LMS and select My Courses from the dashboard. Next, click My Profile in the upper right. Make the corrections needed and click SAVE to finalize the changes. Please note that your username cannot be changed.

If you have already purchased a course from us, taken the online training, and passed the certification exam, you can log in to your LMS account anytime to print your certificate.

Upon completing the course and passing the exam, you will have immediate online access to your certificate of completion. You have the option to download or print the certificate at any time through your account.  

When you purchase a course, you will receive an Order Confirmation email from [email protected]. If you need another copy of your receipt, you can find the order details in the Learning Management System.

Follow these steps:

1. Click on the Login button at the top of our website. 
2. Log in to your account. 
3. Click on Order History in the menu on the left. You will see a history of your transactions under this account. 
4. Click on the order you want to view and print. 

When you purchase your course on our website, we create an account for you in our Learning Management System. After you complete your purchase, you will receive two emails. The first email is a copy of your receipt. The second email will include your new UserID and Password. The emails are sent from [email protected] and can take up to 15 minutes to arrive in your inbox.

To start your training:

1. Click on the Login button at the top of our website. 
2. Log in to your account.
3. Click on My Courses. You will see your course in the My Enrollments view. 
4. Click on the course title to start the course. 

The quickest and easiest way to get back to work is to click on the "forgot my password" link on the Login page.

For most of our courses, you will be required to receive a score of 70% or higher to pass your exam. The results of your exam will be calculated immediately, showing if you passed or failed. If you fail three (3) times, your course will be locked, and you must repurchase.

You may request a replacement DOL card by contacting our Support Team at [email protected], or you can order a replacement card online. Please be aware there is a fee for replacing a card. 

If you’re not completely satisfied with your purchase and would like to request a refund, please note that certain eligibility criteria must be met. We recommend reviewing our refund guidelines to ensure eligibility.