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Healthcare Front Office Bundle
Online Training Certificate Course
From the highest rated and most trusted online training company - since 2008.
This dental and medical back office course bundle covers a variety of topics including:
- HIPAA
- Office Ergonomics
- Workplace Violence and Bullying
- Healthcare Respiratory Protection
- Personal Protective Equipment (PPE)
- Bloodborne Pathogens
- Laser Safety Training
- Ionizing Radiation Standard Safety Training
- Hazard Communication for Healthcare Workers
- Handling Medical Waste
- Whistleblower Rights
- Up to date
- Fast
- Easy To Use
- Immediate Access
- Anywhere Anytime
- All Devices
- Audio
- Case Studies
- Self-check Questions
- Printable certificate and wallet card awarded upon successful completion
Case Study: The largest pharmacy chain in the United States, CVS Caremark, violated federal law when it failed to comply with the HIPAA standards for the disposal of PHI. Investigators found that pharmacies within the chain were disposing of pill bottles, prescription instruction sheets, and other materials that contained PHI directly in open dumpsters accessible to the public.
CVS Caremark was found liable for failing to have procedures in place for the proper disposal of PHI and for failing to train their workforce about the proper disposal of PHI. CVS Caremark was ordered to pay $2.25 million, develop policies and procedures for the proper disposal of PHI, train its workforce about the proper handling and disposal of PHI, and engage in internal and external monitoring.
Key Takeaways: Materials that require disposal methods that meet HIPAA compliance may vary widely in type and format. Covered entities must determine an effective method of disposal for all materials that contain PHI, develop an effective plan to ensure that PHI is disposed of properly, and train their workforce.
Available languages: 100+ languages - translation provided by Google Translate (Select Language bottom of page)
Governing Regulations
OSHA medical front offices training and OSHA dental front offices training address the following regulations:
- HIPAA 45 CFR 164.530
- OSHA 29 CFR 1910.1030 Bloodborne Pathogens
- OSHA General Duty Clause, Section 5(a)(1), 29 U.S.C. 654(b)(1)
- OSHA 29 CFR 1910.132-138 Personal Protective Equipment
What You'll Learn
Unit 1 - Introduction to the Dental & Medical Front Office Bundle
- Overview of Applicable Regulations
- U.S. Occupational Safety and Health Administration
- Centers for Disease Control and Prevention
- The American National Standards Institute
- U.S. Equal Employment Opportunity Commission
- Top Hazards in Healthcare
- Employer Responsibilities
- Employee Rights
- Hierarchy of Controls
- Elimination and Substitution
- Engineering Controls
- Administrative Controls and PPE
- Introduction to Course Units
Unit 2 - Health Insurance Portability and Accountability Act (HIPAA)
- Key Terms
- What is HIPAA?
- HIPAA Regulations
- The HITECH Act
- Statistics on HIPAA Violations
- Who is Covered by HIPAA
- Categories of Covered Entities
- Identifying PHI
- What Are the Personal Identifiers?
- What Qualifies as Personal Health Information (PHI)?
- PHI Formats - Paper and Tangible Objects
- PHI Formats - Electronic Media and Spoken PHI
- Guidelines for Proper Disposal of PHI
- Disposal According to HIPAA Privacy Rule versus Security Rule
- Storage and Disposal of Paper and Tangible Objects with PHI
- Disposal Techniques for Electronic Media with PHI
- General Best Practices for Disposal of Materials with PHI and ePHI
- Considerations When Hiring an Information Destruction Specialist
- What the HIPAA Rules Do Not Specify
- Training Requirements
- Why Employees Should Be Informed about the Proper Disposal of PHI
- Why Business Associates Should Be Informed about the Proper Disposal of PHI
- Developing a Plan to Ensure HIPAA Compliance
- Evaluate and Compare Your Circumstances
- Develop a Plan for Proper Disposal of PHI
- Implement the Plan and Ensure Its Execution
- HIPAA Security Training
- Risky Assumptions Based on a Misleading Definition
- Potential Consequences of Improper Disposal of PHI
- Case Study
- Civil Penalties
- Criminal Penalties
Unit 3 - Office Ergonomics
- Key Terms
- What is Ergonomics?
- Regulations
- OSHA
- CDC - NIOSH
- ANSI
- What are Ergonomic Hazards?
- Musculoskeletal Disorders (MSDs)
- Carpal Tunnel Syndrome
- Symptoms of Carpal Tunnel Syndrome
- Rotator Cuff Syndrome
- Other MSDs of the Shoulders and Arms
- "Texting Thumb" and "iPad® Neck"
- Stages of MSDs
- Symptoms of MSDs
- Eyestrain - A Repetitive Stress Injury
- Back Pain
- Static Posture Problems
- Ergonomic Solutions
- Workstation Adjustments - Chair Height
- Workstation Adjustments - Chair Backrest
- Workstation Adjustments - Chair Armrest
- Workstation Adjustments - Monitor
- Workstation Adjustments - Keyboard and Mouse
- Workstation Adjustments - Work Copy and Reference Materials
- Workstation Adjustments - Telephone
- Workstation Adjustments - Surrounding Work Area
- Using Laptop Computers
- Alternative Workstation Arrangements - Dual Monitors
- Alternative Workstation Arrangements - Standing Desks
- Alternative Workstation Arrangements - Alternative Keyboards
- Alternative Workstation Arrangements - Unconventional Chairs
- New Considerations in the Workplace - Tablets and Cell Phones
- Administrative Improvements
- Work Environment Self-Assessment
Unit 4 - Workplace Violence and Bullying Awareness
- Statistics
- Regulations
- Equal Employment Opportunity Laws
- Overview of Workplace Violence
- Types of Violence
- Warning Signs
- External Threats
- Overview of Workplace Bullying
- Examples of Bullying Behavior
- Types of Bullies
- Root Causes of Bullying
- Unlawful Harassment
- Workplace Violence Risk Factors and Vulnerable Groups
- Precautions for High-Risk Workers
- Precautions for Healthcare Workers
- Effects of Workplace Violence and Bullying
- Mental Health Effects
- Physical Effects
- Organizational Effects
- Workplace Violence Control and Prevention
- Prevention Policy Creation
- Hazard Assessment
- Control Measures
- Recordkeeping
- Training and Awareness
- The Role of Human Resources
- The Role of Management
- Employee Involvement
- Security
- Responding to Workplace Bullying
- Employee Assistance Programs
- Response Strategies
- Crisis
- Stages of a Slowly Building Crisis
- Crisis Intervention
- Reporting
- Responding to Workplace Violence
- Threat Assessment
- Emergency Plans
- Emergency Response Teams
- Responding to Violent Incidents
- Recovery and the Three Stages of Crisis
- Investigation and Evaluation
Unit 5 - Bloodborne Pathogens
- Statistics
- Bloodborne Pathogen Transmission
- Other Potentially Infectious Materials (OPIM)
- Human Immunodeficiency Virus (HIV)
- Stages and Symptoms of HIV
- Treatment for HIV Exposure
- Hepatitis B
- HBV Signs and Symptoms
- HBV Treatment
- Hepatitis C (HCV)
- HCV Treatment
- Bloodborne Pathogens Standard
- Requirements of the Bloodborne Pathogens Standard
- Requirements of the Bloodborne Pathogens Standard (continued)
- Needlestick Safety and Prevention Act
- Communicating Hazards and Labeling
- Exposure Control Plan
- Elements of an Exposure Control Plan
- Housekeeping
- Sharps Injury Log
- Recordkeeping
- Precautions, Controls, and Guidelines
- Universal Precautions
- Engineering and Work Practice Controls
- Needleless Systems and Engineered Sharp Protection
- Personal Protective Equipment (PPE)
- Available PPE
- Removal of PPE
- Laundering PPE per the Bloodborne Pathogens Standard
- Exposure Occurrence
- Procedures for Exposure Incident
- Post-Exposure Evaluation
Unit 6 - Healthcare PPE
- Key Terms
- Applicable Regulations
- American National Standards Institute (ANSI)
- NIOSH Guidance
- Statistics
- Risks
- Bloodborne Pathogens
- Infectious Disease
- Hazards
- Chemicals
- Hazardous Drugs
- Harmful Dust
- Heat
- Personal Protective Equipment
- Gloves
- Clothing
- Eye Protection
- Face Shields or Masks
- Full-Face Respirators
- Proper Selection of PPE
- Employer Responsibilities
- Proper Care of PPE
- Useful Life and Limitations of Equipment
- Cleaning, Laundering, and Disposing of PPE
Whistleblower Rights
- Ways to File a Complaint
- Helpful Information for Filing a Complaint
- Procedures
Our online courses will take at least 2 hours to complete, including the final exam, unless a different timeframe is specified in the course details. The learner may log on and off as needed. When they log back in, the course will return to where they left off.
Unless otherwise indicated in the course details, learners have 60 days from the date of enrollment to complete the course. During this time, participants can log out and back in to return to where they left off in the course. The only exception is the final exam, which must be completed in a single sitting.
Learners who do not complete the course within 60 days will have their enrollment disabled and not be eligible for a refund. Please review our Terms & Conditions for details.
Personnel in OSHA healthcare settings should receive retraining based on the most restrictive regulatory standard, which is OSHA 29 CFR 1910.1030 Bloodborne Pathogens. This regulation mandates training at the time of initial assignment to tasks in which exposure may take place as well as annually thereafter. This online certification meets both the initial and recurrent guidelines.
We will notify you twenty-one days before before retraining is required.
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