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Healthcare Back Office Bundle
Online Training Certificate Course
From the highest rated and most trusted online training company - since 2008.
This dental and medical back office course bundle covers a variety of topics including:
- HIPAA
- Office Ergonomics
- Workplace Violence and Bullying
- Healthcare Respiratory Protection
- Personal Protective Equipment (PPE)
- Bloodborne Pathogens
- Laser Safety Training
- Ionizing Radiation Standard Safety Training
- Hazard Communication for Healthcare Workers
- Handling Medical Waste
- Whistleblower Rights
This course is for:
Employees who are exposed to OSHA dental and medical back office hazards must receive adequate training. For instance, receptionists, nurses, physicians, dentists, hygienists, laboratory technicians, and related professions are all subject to OSHA regulations. These regulations apply to medical and dental offices in which there are two or more employees.
Case Study: A 42-year-old microbiology laboratory worker studying Mycobacterium tuberculosis, a bloodborne pathogen, accidentally pricked herself on her left index finger while handling the culture sample. About four weeks after the incident, she discovered a lesion on her left index finger.
The lesion was surgically removed, and a thorough examination was performed. The pathology report found the worker had contracted Mycobacterium tuberculosis. Although she exhibited no other symptoms like swollen lymph nodes, she underwent an extensive round of antibiotics for six months and was consistently monitored for the following two years without relapse of tuberculosis.
Key Takeaways: It is very important to follow all precautions to prevent a needlestick injury. If an injury occurs, report it immediately, follow post-exposure procedures, and make sure to see a doctor for medical evaluation as soon as possible.
Available languages: 100+ languages - translation provided by Google Translate (Select Language bottom of page)
Governing Regulations
This Dental & Medical back office bundle training course addresses the following regulations:
- HIPAA 45 CFR 164.530
- OSHA General Duty Clause, Section 5(a)(1), 29 U.S.C. 654(b)(1)
- Respiratory Protection OSHA 29 CFR 1910.134(k)
- Personal Protective Equipment OSHA 29 CFR 1910.132-138
- Bloodborne Pathogens OSHA 29 CFR 1910.1030
- Ionizing Radiation OSHA 29 CFR 1910.1096
- Hazard Communication OSHA 29 CFR 1910.1200
- Accident Prevention OSHA 29 CFR 1910.145(f)
What You'll Learn
Unit 1 - Introduction to Dental & Medical Back Office Bundle
- Overview of Applicable Regulations
- U.S. Occupational Safety and Health Administration
- Centers for Disease Control and Prevention
- The American National Standards Institute
- U.S. Equal Employment Opportunity Commission
- Top Hazards in Healthcare
- Employer Responsibilities
- Employee Rights
- Hierarchy of Controls
- Elimination and Substitution
- Engineering Controls
- Administrative Controls and PPE
- Introduction to Course Units
Unit 2 - Health Insurance Portability and Accountability Act (HIPAA)
- Key Terms
- What is HIPAA?
- HIPAA Regulations
- The HITECH Act
- Statistics on HIPAA Violations
- Who is Covered by HIPAA
- Categories of Covered Entities
- Identifying PHI
- What Are the Personal Identifiers?
- What Qualifies as Personal Health Information (PHI)?
- PHI Formats - Paper and Tangible Objects
- PHI Formats - Electronic Media and Spoken PHI
- Guidelines for Proper Disposal of PHI
- Disposal According to HIPAA Privacy Rule versus Security Rule
- Storage and Disposal of Paper and Tangible Objects with PHI
- Disposal Techniques for Electronic Media with PHI
- General Best Practices for Disposal of Materials with PHI and ePHI
- Considerations When Hiring an Information Destruction Specialist
- What the HIPAA Rules Do Not Specify
- Training Requirements
- Why Employees Should Be Informed about the Proper Disposal of PHI
- Why Business Associates Should Be Informed about the Proper Disposal of PHI
- Developing a Plan to Ensure HIPAA Compliance
- Evaluate and Compare Your Circumstances
- Develop a Plan for Proper Disposal of PHI
- Implement the Plan and Ensure Its Execution
- HIPAA Security Training
- Risky Assumptions Based on a Misleading Definition
- Potential Consequences of Improper Disposal of PHI
- Case Study
- Civil Penalties
Unit 3 - Office Ergonomics
- Key Terms
- What is Ergonomics?
- Regulations
- OSHA
- CDC - NIOSH
- ANSI
- What are Ergonomic Hazards?
- Musculoskeletal Disorders (MSDs)
- Carpal Tunnel Syndrome
- Symptoms of Carpal Tunnel Syndrome
- Rotator Cuff Syndrome
- Other MSDs of the Shoulders and Arms
- "Texting Thumb" and "iPad® Neck"
- Stages of MSDs
- Symptoms of MSDs
- Eyestrain - A Repetitive Stress Injury
- Back Pain
- Static Posture Problems
- Ergonomic Solutions
- Workstation Adjustments - Chair Height
- Workstation Adjustments - Chair Backrest
- Workstation Adjustments - Chair Armrest
- Workstation Adjustments - Monitor
- Workstation Adjustments - Keyboard and Mouse
- Workstation Adjustments - Work Copy and Reference Materials
- Workstation Adjustments - Telephone
- Workstation Adjustments - Surrounding Work Area
- Using Laptop Computers
- Alternative Workstation Arrangements - Dual Monitors
- Alternative Workstation Arrangements - Standing Desks
- Alternative Workstation Arrangements - Alternative Keyboards
- Alternative Workstation Arrangements - Unconventional Chairs
- New Considerations in the Workplace - Tablets and Cell Phones
- Administrative Improvements
- Work Environment Self-Assessment
Unit 4 - Workplace Violence and Bullying Awareness
- Statistics
- Regulations
- Equal Employment Opportunity Laws
- Overview of Workplace Violence
- Types of Violence
- Warning Signs
- External Threats
- Overview of Workplace Bullying
- Examples of Bullying Behavior
- Types of Bullies
- Root Causes of Bullying
- Unlawful Harassment
- Workplace Violence Risk Factors and Vulnerable Groups
- Precautions for High-Risk Workers
- Precautions for Healthcare Workers
- Effects of Workplace Violence and Bullying
- Mental Health Effects
- Physical Effects
- Organizational Effects
- Workplace Violence Control and Prevention
- Prevention Policy Creation
- Hazard Assessment
- Control Measures
- Recordkeeping
- Training and Awareness
- The Role of Human Resources
- The Role of Management
- Employee Involvement
- Security
- Responding to Workplace Bullying
- Employee Assistance Programs
- Response Strategies
- Crisis
- Stages of a Slowly Building Crisis
- Crisis Intervention
- Reporting
- Responding to Workplace Violence
- Threat Assessment
- Emergency Plans
- Emergency Response Teams
- Responding to Violent Incidents
- Recovery and the Three Stages
- Recovery and the Three Stages of Crisis
Unit 5 - Healthcare Respiratory Protection
- Introduction to Respiratory Protection
- Key Terms
- OSHA’s Respiratory Standard
- National Institute for Occupational Safety and Health
- Respiratory Protection
- Respiratory Hazards
- Chemical
- Aerosol Transmissible Diseases (ATD)
- Controls for Respiratory Protection
- Hierarchy of Controls
- Personal Protection
- Types of Respirators
- Air-Purifying Respirator (APR)
- Air-Purifying Respirator #1: Particulate Respirators
- Particulate Respirators Selection Criteria Resources
- Air-Purifying Respirator #2: Gas and Vapor Respirators
- Gas and Vapors Respirator Change Schedules
- Air-Purifying Respirator #3: Combination Respirators
- Atmosphere-Supplying Respirators
- Atmosphere-Supplying Respirator #1: Self-Contained Breathing Apparatus (SCBA)
- Atmosphere-Supplying Respirator #2: Supplied-Air Respirator
- Atmosphere-Supplying Respirator #3: Combination Respirators
- Fit Testing for Respiratory Protection
- General Tips for Fit Testing
- Fit Testing Procedures - General Requirements (1910.134 Appendix A)
- Fit Test Exercises
- When Fit Tests Fail
- Negative and Positive Pressure Checks
- Qualitative and Quantitative Fit Testing
- Positive-Pressure or Negative-Pressure Seal Check for Tight-Fitting Respirators
- NIOSH Filters
- Respirator Selection
- Choosing between Air-Purifying and Atmosphere-Supplying Respirators
- General Guidelines for Choosing the Right Respiratory Equipment
- Determining Employee Fitness for Respirator Use through Medical Evaluations
- Respiratory Protection for Emergency Situations
- Respiratory Protection Programs
- Respiratory Protection Program Overview
- Components of a Respiratory Program
- Medical Evaluations
- Medical Evaluation Questionnaire Components
- Medical Evaluation Questionnaire Requirements
- Follow-Up Medical Examination
- Monitoring
- Training
- General Training Guidelines
- Cartridge Service Life "Rule of Thumb"
- Cleaning
- Cleaning Instructions per 1910.134 Appendix B
- Inspections
- Repairs
- Storage
- Program Evaluation
- Recordkeeping
Unit 6 - Healthcare PPE
- Key Terms
- Applicable Regulations
- American National Standards Institute (ANSI)
- NIOSH Guidance
- Statistics
- Risks
- Bloodborne Pathogens
- Infectious Disease
- Hazards
- Chemicals
- Hazardous Drugs
- Harmful Dust
- Heat
- Personal Protective Equipment
- Gloves
- Clothing
- Eye Protection
- Face Shields or Masks
- Full-Face Respirators
- Proper Selection of PPE
- Employer Responsibilities
- Proper Care of PPE
- Useful Life and Limitations of Equipment
- Cleaning, Laundering, and Disposing of PPE
Unit 7 - Bloodborne Pathogens
- Statistics
- Bloodborne Pathogen Transmission
- Other Potentially Infectious Materials (OPIM)
- Human Immunodeficiency Virus (HIV)
- Stages and Symptoms of HIV
- Treatment for HIV Exposure
- Hepatitis B
- HBV Signs and Symptoms
- HBV Treatment
- Hepatitis C (HCV)
- HCV Treatment
- Bloodborne Pathogens Standard
- Requirements of the Bloodborne Pathogens Standard
- Requirements of the Bloodborne Pathogens Standard (continued)
- Needlestick Safety and Prevention Act
- Communicating Hazards and Labeling
- Exposure Control Plan
- Elements of an Exposure Control Plan
- Housekeeping
- Sharps Injury Log
- Recordkeeping
- Precautions, Controls, and Guidelines
- Universal Precautions
- Engineering and Work Practice Controls
- Needleless Systems and Engineered Sharp Protection
- Personal Protective Equipment (PPE)
- Available PPE
- Removal of PPE
- Laundering PPE per the Bloodborne Pathogens Standard
- Exposure Occurrence
- Procedures for Exposure Incident
Unit 8 - Laser Safety Training
- Key Terms
- Statistics
- Regulations Related to Laser Safety
- What is a Laser?
- Laser Classifications
- Laser Hazards
- Biological Effects
- Tissue Interactions
- Beam Hazards to the Eye
- Symptoms of Eye Exposure
- Beam Hazards to the Skin
- Reflection Hazards
- Non-Beam Hazards
- Electrical Hazard Potential
- Fire and Explosion Hazards
- Laser-Generated Airborne Contaminants
- Gases, Dyes, and Solvents
- Controls
- Environmental Factors
- Administrative Controls
- Procedural Controls
- Controlled Access
- Area Warning Signs and Equipment Labels
- Area Warning Signs and Equipment Labels Examples
- Equipment Modifications
- Engineering Control Measures
- Protective Housings
- Unenclosed Beam Path and Protective Barriers
- Interlocks
- Remote Interlocks
- Key Controls, Warning Systems, Beam Pathways
- Laser-Controlled Area
- Entryway Control Measures for Class 3B and Class 4 Lasers
- Temporary Laser-Controlled Area
- Maintenance
- Safety Audits
- Personal Protective Equipment (PPE)
- Laser Protective Eyewear
- Protective Clothing
- Care and Inspections of LPE
- Handling Incidents
Unit 9 - Ionizing Radiation Standard Safety Training
- Introduction to Ionizing Radiation Standard Safety Training
- Key Terms
- Statistics
- Regulatory Institutions and Agencies
- What Is Radiation?
- Ionizing Radiation Versus Non-Ionizing Radiation
- Types of Ionizing Radiation
- Alpha Particles
- Beta Particles
- Neutron Radiation
- Gamma Rays and X-rays
- Ionizing Radiation Exposure
- Sources of Radiation
- Natural Radiation
- Man-Made Radiation
- NORM
- TENORM
- Exposure Pathways
- Routes of Internal Exposure
- Chronic Exposure
- Acute Exposure
- Health Effects of Exposure
- Health Effects of Exposure - Cancer
- Health Effects of Exposure — Genetic Mutation
- Controls
- Employer Responsibilities
- Employee Responsibilities
- Employee Training
- Recordkeeping
- Radiation Emergencies
- Caution Signs and Labels
- Caution Signs and Labels - Exceptions
- Immediate Evacuation Warning Signal
- Immediate Evacuation Warning Signal - Design Parameters
- Notification of Incidents
Unit 10 - Hazard Communication for Healthcare Workers
- Key Terms
- Statistics
- Hazard Communication for Healthcare Workers
- Regulations Background Information about the Standard
- Regulations: Major Changes to the Standard
- Regulations: Importance of the Standard
- Hazards Covered by Hazard Communication
- Chemical Hazards
- Biological Hazards
- Routes of Entry
- Recognizing Hazards
- Health Effects of Chemical Hazards
- Chemical Agents and Their Health Effects
- Biological Agents and Their Health Effects
- Written Hazard Communication Program
- Additional Requirements of the Written Hazard Communication Program
- Employer and Employee Responsibilities
- Employee Training
- Health Hazard Classes
- Hazard Classification
- Health Hazard Classes
- Labels
- HMIS and NFPA Labeling Systems
- HMIS Labeling System
- NFPA Labeling System
- Safety Data Sheets
- Exposure Controls Elimination and Substitution
- Exposure Controls: Engineering and Work Practice Controls
- Exposure Controls: Personal Protective Equipment
- Exposure Control Plan
- Sharps Injury Log
- Needleless Systems and Engineered Sharp Protection
- Safe Practices
- Emergency Planning and Community Right-to-Know Act (EPCRA)
- Emergency Planning and Emergency Release Notification
- Annual
- Annual Inventory
- Toxics Release Inventory
Unit 11 - Handling Medical Waste
- Key Terms
- Statistics
- Applicable Regulations for Handling Medical Waste
- Medical Waste Hazards
- Health Risks Associated with Handling Medical Waste
- Microorganisms
- Radioactive Waste
- Needlestick Injuries
- Poisoning and Pollution
- Handling Medical Waste
- Medical Waste Overview
- Medical Waste Generators
- Responsibilities
- Managing Medical Waste
- Disposal
- Transporting
- Storage
- Treatment
- Incineration
- Thermal Treatment
- Chemical Treatment
- Universal Precautions and Work Practice Controls
- General Clean-Up Guidelines
- Decontamination
- Controls
- Procedural Controls
- Exposure Control Plan
- Engineering Controls
- Personal Protective Equipment
- Training
Unit 12 - Whistleblower Rights
- Ways to File a ComplaintWays to File a Complaint
- Helpful Information for Filing a Complaint
- Procedures
Our online courses will take at least 2 hours to complete, including the final exam, unless a different timeframe is specified in the course details. The learner may log on and off as needed. When they log back in, the course will return to where they left off.
Unless otherwise indicated in the course details, learners have 60 days from the date of enrollment to complete the course. During this time, participants can log out and back in to return to where they left off in the course. The only exception is the final exam, which must be completed in a single sitting.
Learners who do not complete the course within 60 days will have their enrollment disabled and not be eligible for a refund. Please review our Terms & Conditions for details.
Personnel in OSHA healthcare settings should receive retraining based on the most restrictive regulatory standard, which is OSHA 29 CFR 1910.1030 Bloodborne Pathogens. This regulation mandates training at the time of initial assignment to tasks in which exposure may take place as well as annually thereafter. This online certification meets both the initial and recurrent guidelines.
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